Privacy Policy
Effective Date: September 2026
Scenic Route Counselling is committed to protecting your privacy and handling personal information with care. This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you visit this website, contact Scenic Route Counselling, or access counselling services.
Scenic Route Counselling operates in British Columbia and handles personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and applicable professional and ethical obligations.
Personal Information We Collect
Scenic Route Counselling collects personal information that is reasonably necessary to respond to inquiries, provide counselling services, and operate the practice.
When you use the contact form on this website, you may provide information such as your name, email address, phone number, and any information you choose to include in your message.
Please avoid including sensitive or detailed personal or clinical information in the website contact form.
If you choose to become a client, additional information necessary to provide counselling services will be collected through Jane, the practice-management platform used by Scenic Route Counselling. This may include contact information, intake and consent forms, appointment information, payment information, and information related to your counselling services.
How Your Information Is Used
Personal information may be used to:
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respond to inquiries and communicate with you;
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schedule and manage appointments;
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provide counselling services;
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process payments and provide receipts;
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maintain records as required by professional, ethical, and legal obligations; and
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operate, maintain, and improve the website and practice.
Scenic Route Counselling does not sell or rent your personal information and does not use your contact information to send marketing or promotional emails.
Consent
Personal information is collected, used, and disclosed with your consent, except where otherwise permitted or required by law.
You may withdraw your consent to certain uses of your personal information, subject to applicable legal, ethical, contractual, or professional requirements.
Service Providers
Scenic Route Counselling uses third-party service providers to support the operation of the practice.
Jane is used for appointment booking, intake and consent forms, client records, payments, and other practice-management functions.
Google Workspace is used for business email and related communication.
This website is hosted through Wix, which provides website hosting and related website services.
These providers may process or store personal information on behalf of Scenic Route Counselling and have their own privacy and security practices.
Cookies and Website Analytics
This website uses cookies and similar technologies to support website functionality and help understand how visitors use the site. Certain technical information may be collected automatically, such as your IP address, browser and device information, referring website, pages visited, and general website activity.
This information may be used to maintain and improve the website, understand general website usage, and identify technical issues. Scenic Route Counselling does not use this information to identify you as a counselling client.
You can control or restrict cookies through your browser settings. Some website features may not function as intended if cookies are disabled.
Email and Electronic Communication
If you contact Scenic Route Counselling by email or through the website contact form, please be aware that electronic communication cannot be guaranteed to be completely secure.
For this reason, you are encouraged not to include highly sensitive or detailed clinical information in email or website messages.
Once you become a client, additional information about electronic communication and confidentiality will be provided as part of the informed-consent process.
Sharing and Disclosure of Personal Information
Scenic Route Counselling does not sell, rent, or trade your personal information.
Personal information may be disclosed when necessary to provide or administer services, when you have provided consent, when working with service providers that support the operation of the practice, or when disclosure is permitted or required by law or professional obligations.
Information regarding confidentiality and its limits within counselling will be discussed separately as part of the informed-consent process.
Security of Personal Information
Reasonable administrative, technical, and physical safeguards are used to protect personal information against unauthorized access, collection, use, disclosure, loss, or alteration.
However, no method of electronic communication or internet-based storage can be guaranteed to be completely secure.
Retention and Disposal
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected and to meet applicable legal, ethical, and professional record-keeping requirements.
When personal information is no longer required, it is securely destroyed or anonymized as appropriate.
Accessing or Correcting Your Personal Information
You may request access to personal information Scenic Route Counselling holds about you or request that inaccurate information be corrected, subject to applicable legal exceptions.
Requests can be made using the contact information below.
External Links
This website may contain links to third-party websites or services. Scenic Route Counselling is not responsible for the content, privacy practices, or security of external websites. You are encouraged to review the privacy policies of any external websites you visit.
Downloadable Resources
Scenic Route Counselling may provide educational resources for download through this website. Personal information is not required to access these resources.
These materials are provided for general educational purposes and are not a substitute for individualized counselling, medical care, or other professional advice.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes to the practice, website, service providers, or applicable privacy requirements.
The most current version will be posted on this website with its effective date.
Questions or Privacy Concerns
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have concerns about how your personal information has been handled, please contact:
Privacy Contact
Desiree Raposo, MC, RCC, CCC
Scenic Route Counselling
Email: desiree@scenicroutecounselling.ca
Desiree Raposo is responsible for privacy compliance at Scenic Route Counselling.
If you are not satisfied with Scenic Route Counselling’s response to a privacy concern, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC).